• Data created during the use of our services, such as device details, location and use of the app

• Data from other sources, such as Vites Partners or third parties that use the Vites APIs.

 

La siguiente información es recopilada por Vites o en su nombre:

1. Data provided by users. This includes the following:

• User Profile: We collect data generated when users create or update their Vites accounts, which may include your name, email, phone number, username and password, address, profile photo, payment or bank details (including your checkup), government identification documents, such as driver's license numbers and images, date of birth, signature, and photo. It also includes vehicle information or insurance for Driver Partners and user settings. We can use the photos sent by the Driver Partners to verify their identities, using technologies such as facial recognition. To learn more, see the section How we use personal data.

• Background and Identity Check: We collect data on the background and identity check of Driver Partners, such as driving history, criminal history (when permitted by law) and right to work. An authorized provider may collect this information on behalf of Vites.

• Demographic data: We may collect demographic information about users, including through surveys aimed at them. In some countries we may also receive demographic data about third party users.

• User Content: We collect information that users submit when they contact Vites customer support, rate or acknowledge other users, or contact Vites in some other way. This may include comments, photos, or other recordings collected by users.

 

2. Data created during the use of our services. This includes the following:

 

• Location data: If the user allows it, we collect precise or approximate location data from their mobile device. In the case of Driver Partners, it collects this information when the Vites app runs in the foreground (open and on-screen app) or in the background (open but not on-screen app) of their mobile device. For users, customers, and tenants, Vites collects this data when the Vites app runs in the foreground. This information may also be collected when the Vites app runs in the background on the user's mobile device. Users, customers and tenants can use the Vites apps without allowing location data to be collected from their mobile devices. However, this may affect some available functions. For example, if a user does not allow location data to be collected, they must manually enter their starting point. Additionally, location data collected from a Driving Partner or rental device during a trip will be linked to the user's or renter's account, even if they were not allowed to be collected, to generate receipts, provide customer support, detect fraud , and for insurers and litigation.

• Transaction information: We collect data from transactions related to the use of our services, which includes the type of service requested or provided, order details, delivery information, date and time the service was provided, amount charged, distance traveled and payment method. Also, if someone uses a promo code, we can associate your name with that person.

• Usage data: We collect information about how users interact with our services, such as the date and time of access, functions of the app or page views, app failures and other system activities, type of browser, and sites or Third-party services used before interacting with our services. In some cases we collect this data through cookies, pixels, tags, and similar technologies that create and maintain unique identifiers.

• Device data: We may collect data about the devices used to access our services, including hardware models, IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers , and movement information of the device or mobile networks.

• Communication data: We allow users to communicate with each other and with Vites through mobile apps and Vites websites. For example, we allow communication between Partners

• Drivers and users. To provide this service, Vites receives data related to calls, SMS or other communications, such as its date, time and content. You may also use this information to provide customer support services (including to resolve disputes between users), with security fines, to improve our products and services, and to conduct analysis.

• Vehicle rental device data: When we are in use, we collect information generated by vehicle rental devices, such as bicycles, scooters, or other vehicles or light electrical devices. This includes the date and time of use, location, route and distance traveled. To the extent permitted by law, location data collected from the device during travel will be linked to the renter's account, even if you cannot allow Vites to obtain it from your mobile device.

 

3. Data from other sources. This includes the following:

• User comments, such as ratings, opinions or acknowledgments.

• Users who participate in our referral programs. For example, when a user refers to another person, we receive the details of the guest.

• Vites account holders who request services for or on behalf of other users, or who allow them to request or receive services through their accounts, including Vites for Business account holders.

• Users or other persons who provide data in relation to claims or conflicts.

• Providers that help us verify user identity, background information, and compliance with requirements to work for regulatory and security purposes.

• Insurance, vehicle or financial service providers for Driver Partners.

• Associated transport companies (for Driver Partners who use our services through an account related to said company).

• Publicly available sources.

• Marketing service providers.

 

Vites may combine the information collected from these sources with other data it has.

 

 

Vites collects and uses information to provide transportation services, and reliable and convenient deliveries. We also use the collected data to do the following:

• Improve the security of users and services

• Provide customer support

• Carry out research and development tasks

• Allow communication between users

• Send marketing and other communications to users

• Address issues related to legal proceedings

Vites does not sell or disclose user personal data to third parties for direct marketing purposes, unless users give their consent.

 

Vites uses the information collected for the following purposes:

1. Provide services and functions. Vites uses the collected data to provide, personalize, maintain and improve our products and services.

• This includes using them for the following:

• Create and update user accounts.

• Verify the identity, background and compliance with the requirements of the Driving Partners.

• Allow transportation, delivery and other services.

• Offer, process or facilitate payments for our services.

• Offer, obtain, provide or facilitate insurance, vehicle, billing or financing solutions regarding our services.

• Track the progress of trips or deliveries and share it.

• Activate features that allow users to share information with others, or when users send an acknowledgment to a Driving Partner, refer a friend to Vites, split rates, or share Estimated Arrival and location with their contacts.

• Activate features to customize users' Vites accounts, such as creating bookmarks for favorite locations, and allowing quick access to previous destinations. For example, we can offer a user of. Please see the Options and Transparency section of this notice to learn how to object to this use of personal data.

• Activate the Accessibility features that facilitate the use of our services by users with disabilities, such as those that allow Driver Partners with hearing disabilities or hearing difficulties to inform users about their condition, activate only SMS messages. users and receive notifications

•    Flashing, rather than audible, for travel orders on your mobile device.

• Perform internal operations necessary to provide our services, including troubleshooting software errors and operational problems, performing analysis, testing and investigation, and monitoring and analyzing usage trends and activities.

 

2. Security. We use personal data to maintain the security and integrity of our services and users. This includes the following:

 

• Perform the user selection process, Driving Partners before allowing them to use our services and at subsequent intervals, including during background checks reviews, when permitted by law, to prevent unreliable persons from using our services.

• Use data from Driver Partner devices to identify unsafe driving behaviors, such as speeding, or sudden braking and accelerating, and inform them of safer practices.

• In certain regions we use information derived from driver's license photos and other images sent to Vites for security purposes, including ID verification. Vites real-time, which asks Driver Partners to share a selfie before connecting to ensure that the person using the app matches the owner registered in the Vites account. This also includes comparing the registered photographs (i) with those of other users to avoid identity lending and (ii) with those of public databases to verify the identity of the user.

• Use device, location, profile and usage data, among others, to prevent, detect and combat fraud or unsafe activities.

• Use user ratings and comments to encourage compliance with our Community Guides and as a reason to deactivate Driver Partner accounts that are low-rated or otherwise violate those guides in certain countries.

 

3. Customer support. Vites uses the data we collect (such as recordings of customer support calls with notice to the user and their consent) to provide assistance, as follows:

 

• Direct questions to the appropriate customer support person

• Investigate and address user concerns

• Monitor and improve our responses and customer support processes

4. Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us improve the security of our services, as well as preventing their use for illegal or improper purposes, developing new functions and products, and facilitating insurance and financial proposals related to our services.

5. Allow communications between users. For example, a Driving Partner can send an SMS or call a user to confirm a starting point, a user can contact a Driving Partner to retrieve a forgotten object.

 

6. Marketing. Vites may use the data collected to market our services to users. This includes sending communications to users about Vites services, features, promos, giveaways, studies, surveys, news, updates and events.

We may use the data we collect to personalize the marketing communications we send (including advertisements), including based on location, past use of Vites services, and user preferences and settings.

We may also send communications to users about elections, voting, referendums, and other political and advisory processes related to our services. For example, Vites notified some users by email about voting measures or pending laws related to the availability of Vites services in their areas.

7. Non-commercial communications. Vites may use the data we collect in order to generate and provide receipts to users, inform them of changes to our terms, services or policies, or send other communications that are not intended to market Vites' services or products or its Partners.

 

8. Legal procedures and requirements. We may use the personal data we collect to investigate or resolve claims or disputes related to the use of Vites services, or as permitted by applicable law, or if requested by regulatory bodies, government entities and official investigations.

 

9. Automated decision making.

 

We use personal data to make automated decisions regarding the use of our services. This includes the following:

• Assignment of Driver Partners available to users who request services. This process is based on availability, proximity and other factors.

 

• Deactivation of the accounts of those users involved in fraud cases or in activities that, in any way, could harm Vites, its users and third parties. For example, in some cases, a user can be automatically disabled if it is determined that they are abusing the Vites referral program.

 

• Use of the driving partner's location data and communications between users and driving partners to identify the cancellation fees obtained or caused by fraud. For example, if we determine through this information that a Driving Partner delays the start of a trip to cause a cancellation, we will not charge the user the fee to cancel it and we will adjust the

• amounts that the Driving Partner will receive to omit said charge. To object to this adjustment, contact Vites customer support.

 

Vites and other identification technologies in apps, websites, emails and online advertisements for the purposes described in this notice.

Cookies are small text files that websites, apps, online media and advertisements store in the browser or on the device. Vites uses cookies and similar technologies for the purposes listed below:

 

• Authenticate users

• Remember user preferences and settings

• Determine the popularity of content

• Provide and measure the effectiveness of advertising campaigns

• Analyze traffic and site trends to understand online behaviors and interests of people who interact with our services

We may also allow third parties to perform audience measurements and analytical services for us, to present ads on our behalf over the internet, and to track and report on the performance of these ads. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices that people use when they visit our site, as well as when they access other sites and online services.

 

Some of Vites products, services and functions require that we exchange data with or at the request of other users. We may also share information with our affiliates, subsidiaries and Partners for legal reasons, or related to claims or disputes.

 

Vites may share the data we collect as follows:

 

1. With other users

 

This includes the following data:

 

• Name, qualification, and starting point and destination of the users with the Driving Partners.

• Name of users with other passengers on a shared trip. These users can also see the destination of other passengers on the same trip.

• In the case of those who participate in the Vites referral program, we share certain personal data of the referrals, such as the travel count, with the user who invited them, to the extent necessary to determine the promotion.

 

2. At the user's request

 

This includes sharing data with the following parties:

 

• Other people at the user's request. For example, we share a user's Estimated Arrival and location with a friend if requested, or details of a user's trip when dividing a fare with someone else.

• Vites partners. For example, if a user requests a service through an association or a promotional offer made by a third party, Vites may share certain data with said parties. This may include, for example, other services, platforms, apps or websites that integrate with our APIs.

 

3. With the general public

Questions or user comments that are sent through public forums, such as Vites blogs and social networks, may be available to everyone, for example, the personal data included in the questions or comments sent by a user.

 

4. With the account holder Vites

 

If a user requests a trip through an account that belongs to someone else, we can share the details of the trip, including real-time location data, with the account holder. This happens, for example, in the following cases:

 

• A user uses their employer's Vites for Business account, such as when taking scheduled trips through Vites

• A Driving Partner uses an account that belongs to or is linked to a transport company associated with Vites

• A user takes a trip scheduled by a friend or through a Family Profile

 

5. With subsidiaries and affiliates of Vites

 

We share information with subsidiaries and affiliates that help us provide services or perform data-processing tasks on our behalf. For example, Vites processes or stores data from its international subsidiaries and affiliates.

 

6. With Vites service providers and business partners

 

Vites provides data to suppliers, consultants, marketing partners, market research companies and other service providers or business partners. These include the following:

 

• Payment processors and facilitators

• Identity and background check providers (Driver Partners only)

• Cloud storage providers

• Marketing partners and marketing platform providers, including advertising services on social media

• Data analysis providers

• Research partners, including those who conduct surveys or research projects associated with or on behalf of Vites

• Suppliers that assist Vites to improve the security and protection of their apps

 

7. For legal reasons or before a conflict

 

Vites may share users' personal data if required by applicable law, regulation, license or operating agreement, legal process or governmental request, or when the disclosure is appropriate due to security or similar issues. This includes sharing personal data with law enforcement, public health officials, other government entities, airports (if required by airport authorities as a condition of operating on their premises) or other third parties as necessary to enforce our Terms of Use. service, user agreements or other policies, protect the rights or property of Vites, or the rights, security or property of others, or in the event of a claim or dispute related to the use of our services.

 

8. With consent

 

Vites may share a user's personal data in a different way from that described in this notice if we notify them, and they accept the exchange of information.

D. Maintenance and deletion of data

Vites keeps the user's profile, transactions and other personal data for as long as he maintains his Vites account.

Vites may retain certain user data after receiving a request to delete an account if necessary, for example, to comply with legal requirements.

Vites keeps the user's profile, transactions and other data for as long as the user maintains his Vites account.

Users can request the deletion of their account at any time through the Privacy Settings menu in the Vites app or through the Help Center. After receiving the request, Vites deletes the data that it is not obliged to keep in accordance with legal, regulatory, tax, insurance, litigation or other requirements. For example, Vites retains location, device and usage data for the purposes described for a minimum of 7 years and, while retaining it, may also use it for security, fraud reporting and prevention, and research and development purposes. In certain circumstances, Vites may not be able to delete a user's account, for example, if they have outstanding credits, claims or disputes. Once the issue preventing deletion is resolved, Vites will delete the account as described above.

Vites may also retain certain information if necessary for security purposes and to prevent fraud. For example, if a user's account is deactivated due to dangerous behavior or security incidents, Vites may retain certain information to prevent this person from opening a new Vites account in the future.

E. Basis for processing

We only collect and use personal data when we have the legal basis to do so. These include the processing of the user's personal information to provide the requested services and functions, in relation to the legitimate interests of Vites or other parties, to comply with our legal obligations, or based on consent.

We collect and use personal data only when we have one or more legal bases to do so, which may vary depending on the location of our users, but generally include the processing of personal data to do the following:

 

a. Provide the requested services and functions

 

To provide our services, we must collect and use certain personal data. This includes the following:

 

• User profile data to establish and maintain your account, verify your identity, contact us about your trips, accounts and allow you to make payments or receive earnings

• Background information to verify if the candidate meets the requirements to be a Driving Partner

• Usage data, necessary to maintain, optimize and improve Vites services, including to determine promotions, connect users with Driver Partners, and calculate travel costs and earnings of Driver Partners

• Transaction information

• Information related to customer support

 

b. Satisfy the legitimate interests of Vites or other parties

 

This includes the use of personal data to maintain and improve the security of our users. Specifically, to prevent users who had inappropriate or dangerous behavior from using our services, for example, by retaining data about blocked users to prevent them from using the Vites apps. Usage data also allows us to avoid compatibility between users and Driving Partners with a higher risk of conflict (for example, they were the subject of complaints from other users).

 

This also includes such reasons as fighting fraud, improving our services, conducting direct marketing, research and development, and enforcing the Vites Terms of Service.

 

It also covers the use of personal data to the extent necessary to satisfy the interests of other people or the general public, as with

in relation to legal or insurance claims, and to protect the rights and safety of others.

 

c. With consent

 

Vites may collect and use personal data in accordance with the consent given by the user. For example, we may collect personal information through voluntary surveys. Your responses will be collected based on your consent and will be removed when they are no longer necessary for the purposes for which they were obtained.

 

If a user consents to the collection or use of their personal information, they can revoke it at any time. However, you cannot use any service or function that requires gathering or using this data.

 

IV. Options and transparency

 

Vites allows users to access and control the data it collects, including through the following means:

 

• Settings in the app

• Device permissions

• Ratings pages in the app

• Unsubscribe from marketing messages

 

Vites also allows users to request access or copies of their data, changes, updates or deletion of their accounts, or for Vites to restrict the processing of their personal information.

 

A. Privacy settings

 

The settings menu in the Vites app gives users the ability to set or update location sharing preferences and to receive mobile notifications from Vites. The following is information on these settings, how to set or change them, and what happens if they are disabled.

 

• Location data

 

Vites uses the Location Services of its users' devices to make it easier for them to request a trip when they need it. This data helps us improve our services, such as the beginnings of travel, navigation and customer support.

Users can allow or prevent Vites from collecting location data from their mobile devices through the Privacy Settings menu in the Vites app. Users and customers can enable or disable such collections through their mobile device settings.

 

• Share live location (users)

 

Users who allowed location data to be collected from their mobile device can also authorize Vites to share it with the Driving Partner from the time they request the ride until it starts. This can help improve travel starts, both for Driver Partners and users, particularly in crowded areas.

Users can enable or disable this feature through the Privacy Settings menu in the Vites app.

 

• Data shared with the emergency service (users)

 

Users who allowed Vites to collect location data from their mobile device can also activate the emergency data exchange feature that shares details with the police, fire and ambulance services. These details include the approximate location at the time the emergency call was made, make, model, color and license plate number of the car, name and telephone number of the user, point of departure and destination, and name of the Driving Partner.

Users can enable or disable this feature through the Privacy Settings or Security Center menu in the Vites app.

• Notifications: Account and travel updates

Vites sends users travel status notices and updates related to their accounts. These notices are necessary to use the Vites app and cannot be disabled. However, they can choose the method by which they are received in the Privacy Settings menu in the Vites app.

• Notifications: Discounts and news

Users can allow Vites to send them discounted notifications and company news. These notifications can be turned on or off from the Privacy Settings menu in the Vites app.

 

Most mobile device platforms (iOS, Android, etc.) defined certain types of device data that apps cannot access without owner authorization, and these platforms have different methods of obtaining it. On iOS devices, users 

They receive a notification the first time that the Vites app requests permission to access certain types of data and they have the option to grant or reject it. On Android devices, they will be notified of what permissions the Vites app needs before they use it for the first time, and use of the app will constitute such consent.

 

After each ride, Driver Partners and users can rate each other on a scale of 1-5. The average of these ratings is associated with a user's account and is shown to the people to whom they are provided or who receive services. For example, Driver Partners can see the ratings of users who request a ride, and vice versa.

This mutual rating system holds everyone accountable for their behavior, helping to create a respectful and safe environment for users and Driving Partners. Users can check their average rating in the main menu of the Vites app, and Driving Partners, by touching their profile picture in the app.

D. How to unsubscribe from marketing messages

Users can choose not to receive promotional emails from Vites. They can also opt out of receiving emails or other messages from Vites using the unsubscribe instructions included in such notifications. However, we may still send messages to users who have chosen not to receive non-promotional communications, such as travel receipts or account information.

E. Request for user data

Vites offers users various ways to know, monitor and send questions and comments about Vites' handling of their data.

• Data access: Users can request an explanation about why we collect their data and how we use it.